Frequently asked questions for riders
Who is eligible to use Senior Ride Nashville?
Riders must sign up for a Senior Ride Nashville membership. Members will complete an application, agree to the Rider Code of Conduct and will successfully complete a brief in-person assessment to ensure that riders can transfer in/out of the vehicle with limited assistance.
What are the qualifications for Senior Ride Nashville membership?
To qualify for a membership, riders must be at least 60 years old, live in Davidson County, no longer drive or limit their driving, and be able to transfer in and out of a vehicle with limited assistance. Members will complete a brief in-person assessment to ensure program eligibility.
How do I become a member?
Signing up is easy! Call our office at (615) 610-4040 or email email@example.com to have an application mailed to you or download it by clicking here. When the application has been received by SRN staff, we will schedule an appointment for a brief in-person assessment. Once the future-rider has successfully completed the assessment, they will submit payment for of $49 initial fee to establish an account ($25 for yearly membership plus four pre-paid $6 round-trips) and can begin scheduling rides.
How often can I schedule a ride?
We are currently able to accommodate up to three trips per week/per rider, on a single or recurring basis. All rides are subject to volunteer driver availability.
Are rides available on-demand?
No. Because rides are provided by volunteer drivers, ride requests should be made at least 3-business days in advance.
What types of destinations does Senior Ride Nashville serve?
Riders may request rides to any destination in Davidson County. Rides may be utilized for trips to the grocery store, medical appointments, social visits - anywhere our members need to go!
Is there a limit for destinations or total round-trip time?
Yes. Each round-trip should have a maximum of 2-stops and be completed in 3 hours or less. If you plan to be out and about for more than three hours, just let us know at the time the reservation is made and we can assign two different drivers for each leg of the trip.
When can I take a ride?
Rides are offered Monday through Friday from 8:30am to 4:30pm.
What is the Senior Ride Nashville service area?
We are currently offering services in the West Nashville area with plans to expand to Madison in early 2018. We will gradually expand to other areas, as volunteer capacity allows, until services are provided countywide.
What fees are involved?
Riders pay an annual membership fee of $25 and $6 for each round-trip ride. All trips must be prepaid to Senior Ride Nashville prior to scheduling a ride (no financial transactions, including tipping, should take place between the rider and volunteer driver).
How will I be able to identify my volunteer driver?
Our volunteers will be wearing a Senior Ride Nashville identification badge. Your volunteer driver will call in advance of the scheduled trip to confirm trip time and logistics.
Can volunteer drivers transport my wheelchair/walker/oxygen tank?
Riders may use a transport chair, walker, or portable oxygen tank. Use of this equipment should be noted at the time of ride scheduling, to ensure volunteers have space in their car. Riders should be able to transfer into and out of a vehicle with limited assistance.
Can I tip my driver?
Volunteer drivers are unable to take payment of any kind. If you’d like to give back, please consider making a tax-deductible donation to Senior Ride Nashville to support this service for other riders!
What happens if no driver is found for my trip request?
While every effort is made to find a volunteer driver, there is no guarantee that each ride will be filled. Passengers will be notified 24 hours before the ride request if a driver has not been found.